Legal Notice
1. Safety First – Consult the Pros
Automotive parts are complex, and installing them correctly is crucial for your safety and your vehicle’s well-being. We strongly advise that you consult a professional automotive technician or mechanic before purchasing and fitting parts from our site, especially if you’re unsure about compatibility or installation procedures. Using the wrong part or fitting something incorrectly can cause problems – from minor annoyances to serious safety hazards. A quick chat with a pro or referencing your vehicle’s service manual can save a lot of trouble. When in doubt, ask! (You can ask us too – we’ll help as much as we can, but a hands-on mechanic will always have the edge for specific vehicle questions.)
2. Information on the Site
The content on MotorSparesAndParts.co.za is provided in good faith for general information purposes. We strive for accuracy (really, we do!), but we don’t warrant that the info is 100% complete, current, or error-free. Consider it as helpful guidance, not gospel. For example, a vehicle compatibility list might not include every nuance of every model variation. Or an article on our blog might give general maintenance tips – great for general knowledge, but maybe not tailor-made for your unique car scenario.
By using the site, you acknowledge that any reliance on the information here is at your own risk. If something seems off or too good to be true (like a performance gain claim or an ultra-cheap price due to a typo), double-check with us or another source.
3. No Liability for Misuse
Motor Spares and Parts (Pty) Ltd (that’s us) will not be liable for any damage, injury, or loss arising from the misuse of products purchased from us. “Misuse” includes improper installation, using a part on a vehicle it wasn’t intended for, racing or overstressing a part beyond its design, etc. In simpler terms: if you take a part and do something wild with it that it wasn’t meant to handle, and something goes wrong – we can’t be held responsible for that. Please use parts as intended and follow any instructions or guidance provided.
4. Website Usage and External Links
We do our best to keep our website safe and bug-free, but we can’t guarantee that the site will always be available or free of harmful components (like malware, though we certainly hope so and invest in good security). Always practice good internet hygiene – use antivirus software, and if something on our site looks suspicious, let us know.
Our site may contain links to external websites (for example, a manufacturer’s site or a YouTube tutorial on how to install a part). These links are provided for convenience or reference. We have no control over the content or policies of those external sites, and thus can’t accept liability for anything on those sites. If you follow an external link, remember you’ll be subject to that site’s terms and privacy, not ours.
5. Intellectual Property Notice
All content on our website (text, images, graphics, logos) is protected by intellectual property laws. As mentioned in our Terms, you’re not allowed to copy or reproduce our content without permission. The car manufacturer names, logos, and part brand names displayed on our site belong to their respective owners – we use them nominatively (i.e., to identify which car or brand a part is for). We are not claiming any affiliation or endorsement by those companies, unless explicitly stated. If you believe any content on our site infringes on your intellectual property rights, please contact us and we’ll address it promptly.
6. Limitation of Liability (Website)
Under no circumstances will Motor Spares and Parts or its owners/employees be liable for any direct or indirect damages arising from your use of (or inability to use) this website. This includes any damages to your computer system or loss of data that might result from downloading or using materials from our site. We’ve put strong security in place and scan regularly to prevent such issues, but lawyers insist we mention this. Basically, standard internet use caveats apply.
7. Errors and Omissions Excepted (E&OE)
We’ve said it before, but to be extra clear: E&OE applies to all content and communications from Motor Spares and Parts. If there’s an obvious error (pricing, typographical, or otherwise), we have the right to correct it and will not be bound by the incorrect information. We will notify you of any material error that affects you (for example, if you bought something under incorrect info). We don’t intend to make errors, but if/when we do, we appreciate your understanding that we’ll fix them as soon as possible.
8. Company Details
As a transparent business, here’s our formal company info: Motor Spares and Parts South Africa (Pty) Ltd is a company registered in the Republic of South Africa, Registration No. 2018/XXXXXX/07. Our registered address is the same as our business address listed in the Company Information section (14 Naaf Street, Randburg). You can use that address for any official correspondence. Our director(s) and team are real people who care about customer satisfaction – our details are on file with CIPC (Companies and Intellectual Property Commission). If you need to verify our existence or good standing, you’re welcome to do so via official channels. We take pride in being a legitimate, trustworthy business.
9. Customer Responsibility
By purchasing from us, you also have some responsibilities. You should ensure that any part you buy is suited for your vehicle and that you (or your chosen installer) follow proper installation procedures. Keep children or pets away from small parts or tools (common sense, but worth stating!). Dispose of old parts responsibly. And please, drive safe – a new part is not an excuse to go testing your 0-100 km/h time on public roads!
10. Final Word
This Legal Notice isn’t meant to scare or intimidate – it’s here to set clear expectations and foster mutual respect. We want you to enjoy using our website and love our products. If ever you’re unsure about something – whether it’s a part’s application, an info on our site, or these legal terms – just ask us. We prefer a friendly chat to any sort of dispute or confusion.
By continuing to use our site and services, you acknowledge that you’ve read and understood this notice. We truly appreciate your trust in MotorSparesAndParts.co.za.
Thank you for choosing us for your automotive needs. Now, enough of the serious stuff – go find those parts you need, and let’s get wrenching!
(For any legal inquiries or issues regarding our terms, policies, or notices, please contact us via email so we can address your concerns.)
Privacy Policy
1. Information We Collect
When you interact with our website or our team, we may collect the following types of information:
Personal Details: This is information you voluntarily provide to us. For example: your name, surname, email address, phone number, billing and shipping address. You give us these details when you create an account, place an order, or request a quote. If you contact us via WhatsApp or email, any info you provide in those communications (like vehicle details, part inquiries) is also collected to serve you.
Account Information: If you register an account on our site, we store your username (which may be your email) and password (encrypted, of course – we can’t see your actual password). Your account will also keep a record of your order history, wishlist, etc., for your convenience.
Transactional Information: Details about the orders you place and payments (e.g., products purchased, order dates, amounts, payment method, delivery tracking numbers). Note: We do not store your credit card numbers or CVV – all card payments are handled by our secure payment gateway (PayGate/PayPal) as described in Secure Payment. We might store the fact that you paid by Visa ending in 1234, for example, but not the sensitive data itself.
2. How We Use Your Information
We use your information only for legitimate business purposes and to provide you with awesome service. Here’s the breakdown:
Processing Orders: Obviously, we need your info to fulfill your orders. Your name and address go on shipping labels, your contact info lets us send order confirmations or reach out if there’s an issue, etc. If you’ve provided vehicle details for part matching, we use that internally (and possibly with suppliers) to ensure we get you the correct part.
Communication: We might email or call you about your order status, to answer your inquiries, to send quotes you requested, or to follow up on customer service matters. We also send out a newsletter or promotional emails if you’ve opted in. Don’t worry, we won’t spam – and you can unsubscribe anytime. WhatsApp is another channel we use for communication; by messaging us first, you’re effectively opting in to hear from us on that platform regarding your query.
3. How We Share Information
We treat your info with care, but sometimes we need to share certain bits with trusted partners to serve you. Here’s who might get to see some of your data:
Couriers and Shipping Companies: Obviously, when we ship your order, the courier gets your name, address, and phone number (the phone is usually for them to contact you if needed for delivery). They use it only to deliver your parcel. We partner with reputable courier companies who also take privacy seriously.
Payment Processors: If you pay by card, your payment details go directly to our payment gateway (PayGate/PayFast/etc.). They are fully PCI-DSS compliant. We, as mentioned, don’t see your full card number or CVV. The payment processor might retain transaction records (like any bank would) but they’re not using it for anything except processing the payment and fraud checks. If you pay via EFT, the info goes through banks. If via PayPal for international, similar story – PayPal gets the data needed to process.
4. Cookie Policy
Cookies are small pieces of data stored on your browser. Here’s how we use them:
Essential Cookies: These are necessary for our site to function. For example, the cookie that keeps your session alive when you log in or that remembers what’s in your shopping cart. Without these, the site would be pretty dysfunctional (imagine having to re-add your items every time you click a new page – yuck). These don’t collect personal data for marketing, just for functionality.
Analytics Cookies: As mentioned, tools like Google Analytics place cookies that help us see user traffic, page views, etc. These might track things like how long you spend on our site, what pages you visit, if you’re a new or returning visitor, etc. It’s all aggregated so we see trends, not individual behavior, for analysis.
5. Data Security
We implement a variety of security measures to keep your personal information safe:
Encryption: The website is secured via SSL (https). This encrypts data between your browser and our server. So when you input info or make a payment, it’s traveling securely. Our payment gateways also use their own advanced encryption.
Access Controls: Internally, access to personal data is restricted to employees or contractors who need it to perform their duties (e.g., our sales team sees your order info to process it, our IT admin manages the database, etc.). Everyone with such access is bound by confidentiality. We also ensure our staff is briefed on privacy and data protection practices.
6. Your Rights and Choices
You have control over your personal information. Subject to applicable law (like South Africa’s POPIA or, if you’re international, possibly GDPR etc.), you may have the right to:
Access Your Data: You can ask us what personal data we have about you, and we’ll provide you with a copy. Most of your basic info is accessible by logging into your account dashboard on our site (like your name, contact, past orders), but if you need a comprehensive export, we can arrange that.
Correct Your Data: If any of your information is incorrect or outdated, you have the right to correct or update it. You can do some of this via your account page (e.g., update your address or contact number). Or you can contact us and we’ll correct it.
7. Children’s Privacy
Our website is not directed to children under the age of 13 (or 16 in some jurisdictions). We don’t knowingly collect personal information from children. If you are under 13, please do not provide any personal data to us. If we discover that we have inadvertently collected info from a child, we will delete it. Parents or guardians: if you believe your child has provided us with personal information, please contact us and we’ll remove it.
8. International Data Transfers
We operate primarily in South Africa. If you’re using our site from outside South Africa, know that your data will be transferred to and processed in South Africa. South Africa’s data protection laws (POPIA) provide strong protection, though they may not be identical to your home country’s laws. We also use some cloud services or tools that might store data in other countries (e.g., our email newsletter database might reside on a server in the US or EU, given common service provider infrastructure).
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance. If we make material changes, we’ll post a prominent notice on our site or notify you via email. It’s always a good idea to review the policy periodically. The “last updated” date will tell you when we last made changes. Continuing to use our services after an update means you accept the new terms.
10. Contact Us
For any questions, concerns, or requests regarding your privacy and our data practices, please contact our Privacy Officer (that’s often just our owner or manager wearing the privacy hat in a small business, but we take it seriously!). You can reach us at:
Email: privacy@motorsparesandparts.co.za (if unavailable, use info@motorsparesandparts.co.za and specify it’s about privacy)
Phone: 011 568 6743 (ask for the manager/Privacy officer)
Postal Mail: Privacy Officer – Motor Spares and Parts, 14 Naaf Street, Strydom Park, Randburg, 2194, South Africa.
We will do our best to answer and resolve any issue to your satisfaction. Your trust is vital to us, and we want you to feel secure and comfortable with how we handle your data.
Thank you for taking the time to read our Privacy Policy. We know it’s a lot of information, but we believe you have a right to know how your data is used. At MotorSparesAndParts, we’re committed to protecting your privacy while providing you with top-notch service and a user-friendly experience.
Happy shopping, and drive safe!
1. Information We Collect
When you interact with our website or our team, we may collect the following types of information:
Personal Details: This is information you voluntarily provide to us. For example: your name, surname, email address, phone number, billing and shipping address. You give us these details when you create an account, place an order, or request a quote. If you contact us via WhatsApp or email, any info you provide in those communications (like vehicle details, part inquiries) is also collected to serve you.
Account Information: If you register an account on our site, we store your username (which may be your email) and password (encrypted, of course – we can’t see your actual password). Your account will also keep a record of your order history, wishlist, etc., for your convenience.
Transactional Information: Details about the orders you place and payments (e.g., products purchased, order dates, amounts, payment method, delivery tracking numbers). Note: We do not store your credit card numbers or CVV – all card payments are handled by our secure payment gateway (PayGate/PayPal) as described in Secure Payment. We might store the fact that you paid by Visa ending in 1234, for example, but not the sensitive data itself.
2. How We Use Your Information
We use your information only for legitimate business purposes and to provide you with awesome service. Here’s the breakdown:
Processing Orders: Obviously, we need your info to fulfill your orders. Your name and address go on shipping labels, your contact info lets us send order confirmations or reach out if there’s an issue, etc. If you’ve provided vehicle details for part matching, we use that internally (and possibly with suppliers) to ensure we get you the correct part.
Communication: We might email or call you about your order status, to answer your inquiries, to send quotes you requested, or to follow up on customer service matters. We also send out a newsletter or promotional emails if you’ve opted in. Don’t worry, we won’t spam – and you can unsubscribe anytime. WhatsApp is another channel we use for communication; by messaging us first, you’re effectively opting in to hear from us on that platform regarding your query.
3. How We Share Information
We treat your info with care, but sometimes we need to share certain bits with trusted partners to serve you. Here’s who might get to see some of your data:
Couriers and Shipping Companies: Obviously, when we ship your order, the courier gets your name, address, and phone number (the phone is usually for them to contact you if needed for delivery). They use it only to deliver your parcel. We partner with reputable courier companies who also take privacy seriously.
Payment Processors: If you pay by card, your payment details go directly to our payment gateway (PayGate/PayFast/etc.). They are fully PCI-DSS compliant. We, as mentioned, don’t see your full card number or CVV. The payment processor might retain transaction records (like any bank would) but they’re not using it for anything except processing the payment and fraud checks. If you pay via EFT, the info goes through banks. If via PayPal for international, similar story – PayPal gets the data needed to process.
4. Cookie Policy
Cookies are small pieces of data stored on your browser. Here’s how we use them:
Essential Cookies: These are necessary for our site to function. For example, the cookie that keeps your session alive when you log in or that remembers what’s in your shopping cart. Without these, the site would be pretty dysfunctional (imagine having to re-add your items every time you click a new page – yuck). These don’t collect personal data for marketing, just for functionality.
Analytics Cookies: As mentioned, tools like Google Analytics place cookies that help us see user traffic, page views, etc. These might track things like how long you spend on our site, what pages you visit, if you’re a new or returning visitor, etc. It’s all aggregated so we see trends, not individual behavior, for analysis.
5. Data Security
We implement a variety of security measures to keep your personal information safe:
Encryption: The website is secured via SSL (https). This encrypts data between your browser and our server. So when you input info or make a payment, it’s traveling securely. Our payment gateways also use their own advanced encryption.
Access Controls: Internally, access to personal data is restricted to employees or contractors who need it to perform their duties (e.g., our sales team sees your order info to process it, our IT admin manages the database, etc.). Everyone with such access is bound by confidentiality. We also ensure our staff is briefed on privacy and data protection practices.
6. Your Rights and Choices
You have control over your personal information. Subject to applicable law (like South Africa’s POPIA or, if you’re international, possibly GDPR etc.), you may have the right to:
Access Your Data: You can ask us what personal data we have about you, and we’ll provide you with a copy. Most of your basic info is accessible by logging into your account dashboard on our site (like your name, contact, past orders), but if you need a comprehensive export, we can arrange that.
Correct Your Data: If any of your information is incorrect or outdated, you have the right to correct or update it. You can do some of this via your account page (e.g., update your address or contact number). Or you can contact us and we’ll correct it.
7. Children’s Privacy
Our website is not directed to children under the age of 13 (or 16 in some jurisdictions). We don’t knowingly collect personal information from children. If you are under 13, please do not provide any personal data to us. If we discover that we have inadvertently collected info from a child, we will delete it. Parents or guardians: if you believe your child has provided us with personal information, please contact us and we’ll remove it.
8. International Data Transfers
We operate primarily in South Africa. If you’re using our site from outside South Africa, know that your data will be transferred to and processed in South Africa. South Africa’s data protection laws (POPIA) provide strong protection, though they may not be identical to your home country’s laws. We also use some cloud services or tools that might store data in other countries (e.g., our email newsletter database might reside on a server in the US or EU, given common service provider infrastructure).
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance. If we make material changes, we’ll post a prominent notice on our site or notify you via email. It’s always a good idea to review the policy periodically. The “last updated” date will tell you when we last made changes. Continuing to use our services after an update means you accept the new terms.
10. Contact Us
For any questions, concerns, or requests regarding your privacy and our data practices, please contact our Privacy Officer (that’s often just our owner or manager wearing the privacy hat in a small business, but we take it seriously!). You can reach us at:
Email: privacy@motorsparesandparts.co.za (if unavailable, use info@motorsparesandparts.co.za and specify it’s about privacy)
Phone: 011 568 6743 (ask for the manager/Privacy officer)
Postal Mail: Privacy Officer – Motor Spares and Parts, 14 Naaf Street, Strydom Park, Randburg, 2194, South Africa.
We will do our best to answer and resolve any issue to your satisfaction. Your trust is vital to us, and we want you to feel secure and comfortable with how we handle your data.
Thank you for taking the time to read our Privacy Policy. We know it’s a lot of information, but we believe you have a right to know how your data is used. At MotorSparesAndParts, we’re committed to protecting your privacy while providing you with top-notch service and a user-friendly experience.
Happy shopping, and drive safe!